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Support and FAQ's
All books and
programmes are scanned for viruses before adding to the site.
Windows Media Player.
You will need Windows Media Player 7 or
later. If you know you have Media Player 7 or later then you don't need to
follow this step.
If you need to install the player, you can down-load it by clicking the
logo
follow the on-screen instructions. After saving it to you PC don't
forget to double-click the programme to install it.
Frequently Asked Questions
What is an Art E-book?
An E-Book, or to give it its proper name an electronic book, is a
digital book, with or without video that you can read on a computer
screen, Art E-books are E-books about Art.
Do I need an E-book reader and what is it?
No you don't need an E-Book reader, but it's best to check
system
requirements to make sure you have what you need.
Is there a time limit on Art E-book?
No, there is no time limit on Art E-books that have been
purchased.
Free books expire after 30 days.
Can I 'save' an Art E-Book on more than one computer?
No. As part of the copyright protection, an Art E-Book can only be saved
to one hard drive and comes with a single user license.
I can't find my Art E-Book?
Look in the place you saved your Art E-book, for this icon. Double click the icon to open
your book.
What's so good about Art E-books?
Art-E-Books are an interactive book and video combined, giving dual
learning. Purchased Art E-books come to you on a CD ROM and do not need
saving to your hard drive. You always have the material even if you change
your computer.
How do I buy an Art E-Book?
Choose the title you want, having first made sure you have checked
system requirement or downloaded a free book to
be sure. For Step by Step instructions
please click here
Is it 'safe' to download an Art
E-book?
Yes. You will not download a computer virus or any other malicious file
when you download Art E-books. Also Art E-books have built-in security and encryption features to protect against
virus, copyright and intellectual property violations.
Can I read Art E-books on my Apple MAC?
Yes, but you will need a PC emulator e.g.
Virtual PC.
Can I order free Art E-books by e-mail or phone?
No - because these are digital products, they can only be downloaded online.
(If you purchase an Art-E-book it is in windows CD ROM format, you can
purchase on-line or use the order form if you wish to pay by cheque in the
UK).
Can I order more than one copy of an Art E-book at the
same time?
If you are purchasing an Art E-book on CD then yes and the options are available
on-line.
Do I have to pay delivery charges for Art E-books?
When you purchase an Art-E-Book the post and packing is included in the
price. The CD is sent '1st class, signed for' by Royal Mail or Air Mail if
international and usually within 24 hours of ordering. If you are
downloading a free one, then no you don't.
Do I need to be connected to the Internet to read my
Art E-book?
No. Once you have downloaded or paid for your Art E-book you can read it
offline without being connected to the Internet.
How long will it take to download an Art E-book?
The download time depends on the size of the Art E-book you choose and the
speed of the modem/connection on your computer. Average download times are
shown next to the title.
Can I print my Art E-book?
Due to the video content of the Art E-book that is not an option at this
time.
What is the return policy for free Art E-books?
All free Art E-books are non-returnable and non-refundable. For more
information please read the Terms and Conditions
page.
Support and Help
E-mail
anytime, we aim to reply within 24 hours. |
